Thank you for visiting our after-sales web page on buying directly from Flysight,on buying from Flysight Amazon shop will follow Amazon’s policy priority. Here, we hope that we will be able to resolve whatever after-sales problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

 

Except control the defective rate as low as we can,we also provide a good,flexible warranty system,to improve the quality of our after-sales service to meet customer satisfaciton.

 

 

GUARANTEE

All items from our factory with a statutory:24-month warranty and 90-Day replacement in correct operation way,starting upon the customers' receipt of the products.Flysight reserve the right to decide whether items are either repaired or replaced.

Above warranty, in general situation, Flysight carries it out after getting adverse products from customers;in the actual operation, because of low defective rate,Flysight takes the first principle of customer needs, if necessary, Flysight will make a flexible adjustment:

● Send replacement products to the VIP dealers first, which can help the VIP dealer solve urgent needs of his customers,then VIP dealers need arrange adverse product returns as soon as they can.

● Confirm the RMA rate with the VIP dealers first,Flysight will send the RMA part with normal order together, which can help the VIP dealer solve urgent needs of his customers without complex returning and repairment process.

 

Return and Repair

Flysight After Service Process

Please contact your sales to arrange the return on adverse products before shipping out, the sales will confirm the return address, description and declared value of the products,and also tell you the correct protection package and proper shipping way for the return to avoid Chinese customs holding on trouble. Earlier we receive earlier we repair them well and resend to you.Thank you for your cooperation in advance.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to Instruction Manuals from the download page on our website.As below,the FAQ on Warranty may help you.

90-Day Replacement for Any Reason


You can replace your defective product within 90 days of purchase to receive a COMPLETE NEW ONE for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

24-Month Warranty for Quality-Related Issues


● Requests within 3 months

We will take care of all quality-related issues with 90-Day replacement for Any reason after service policy. International shipping costs must be covered by the customer on return quality-unrelated.

● Requests more than 3 months

We will take care of all quality-related issues with after service return and repair.You can carry it out according to the above after service process.

For purchases made through other resellers and retailers


Other resellers’ and retailers’ after-sales support policies will vary. Please contact the reseller and retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Flysight products is strictly prohibited.

 

FAQs:

1. What isn’t covered by the warranty?


● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 24 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

2. When does the warranty begin?


It begins the day you receive your order.

3. Who does pay for the shipping cost for returning for repairment?


In order to get the defective products smoothly ,usually Flysight requests customers to repay for the freight fee;Once Flysight receive them,will transfer them to maintenance department to check;if there is quality-related issue,Flysight will cover the returning shipping cost and return it in customers’ next new order or separately;if there is no quality-related issue,International shipping costs must be covered by the customer on return quality-unrelated.Please note:Keep well your bill on returning the defectives well to Flysight before the maintenance department checking result comes out.

4. What is an VIP dealers?


There has been a continuous order,cooperation time with Flysight more than 6months at least,each order amount more than 1,0000 USD at least,and have trusted each other already. Flysight reserve the right to determine who can be our VIP dealers.

5. How do I claim the warranty?


Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request to the sales you bought from, or contact us at [email protected] or [email protected]

6. Will the warranty be renewed if my product is replaced?


The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

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